FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR SHIPPING CHARGES?
Free standard delivery (up to 5 days) for all orders over £35.00
£4.50 - standard delivery (up to 5 days) for orders under £35.00
Local Cambridge collection is available for all orders, free of charge.
Collection point is currently the Newmarket Road Park & Ride.
WHY DOES IT TAKE LONGER TO RECEIVE YOUR BOOKS?
The biggest factor is that we don't hold an inventory or large stock of books. We are a small operation at the moment (using the kids' wardrobes) with limited storage options so decided it was best, for now, to place orders with publishers and stockists as and when orders are placed. If books are available with our UK distributors, we can typically get orders fulfilled within 7 days. For any pre-orders with overseas suppliers, the timeframe to receive a delivery can be around 2-3 weeks depending on freight and customs processing.
CAN YOU PRICE MATCH?
Sometimes. We put a lot of time and care into shortlisting the books we retail, which includes looking at where and how the book(s) are priced elsewhere. We know we cannot compete with larger online booksellers because their volumes allow for greater discounts, but if you do decide to shop with us; you are supporting a working mother and a small business which pays local taxes. And if I cannot source any books you want, please don't forget to try other indie bookshops before you head over to the big corps :)
WHAT IS YOUR RETURN POLICY?
Books that are not pre-ordered (from overseas) can be returned to us within 7 days from the date your order is delivered. A full refund excluding postage will be issued, providing the books are returned in the same brand new and unused condition. Please note you will be responsible for the cost of returning the items to us.
WHAT ABOUT AN EXCHANGE OR GIFT CARD?
Books that are not pre-ordered (from overseas) can be exchanged for alternative titles within 14 days from the date your order is delivered. The exchange will be subject to the alternative book title(s) being in stock with our distributor. All items must be returned in the same brand new and unused condition. Please note you will be responsible for the cost of returning the items to us.
If the books you want to exchange for are not available, we can offer a gift card to the same value of your returned items which will be valid for 1 year from the date of issue.
DO YOU SHIP OUTSIDE THE UK?
It does depend on what books or products you are interested in, as there may be restrictions on what we can and cannot export which is determined by the publisher. Please send us a message and we will do our best to help.