Mother and Child

OUR POLICIES

Because We Care

At Lantern Books, we want to help you find the best books for your family and friends, and for you to remember us as the place to find representative stories of East and Southeast Asians and quality bilingual Chinese-English  resources.

That’s why we believe that our policies should be fair, clear and transparent. Below you’ll find a summary of all our policies.

If you can’t find the information you’re looking for - please don’t hesitate to contact us.

RETURNS AND REFUNDS

Books not pre-ordered can be returned to us within 7 days from the date your order is delivered. A full refund excluding postage will be issued for books returned in the same brand new and unused condition. Please note you will be responsible for the cost of returning the items to us.

Books that are pre-order items are final and non-refundable. We place orders directly with the supplier/publisher overseas and it is a costly process to return and/or exchange items.

It is important that you are comfortable with the pre-order process before you commit to an order, and agree with the terms of sale set out. Should you have any questions about the products being ordered, please do not hesitate to contact us.

Any books that are received faulty or damaged, please contact us within 5 days of receiving your goods and kindly attach supporting photographs so that the matter can be investigated as quickly as possible.

We take great pride in the quality of the books we source and supply. If on the rare occasion this falls below expectation, we will do our very best to rectify this.

WARRANTY INFORMATION

As a general rule, any products we sell that are not books will have a limited warranty. The limited warranty will cover defects in workmanship and materials for a period of one year from the date of you receive the product. During the warranty period, Lantern Books will replace or repair, at our discretion, any defective product(s) returned to us, or to the original dealer/supplier, with the cost of shipping to be covered by the customer.

The warranty does not cover problems that result from abuse, accident, misuse or problems with electrical power/batteries. It does not cover uses not in accordance with the instruction manual. It does not cover commercial use of the product.

For specific product warranty details, please refer to the product's information page. If you have any further queries, please contact us.

PRIVACY POLICY

Your Data is Secure

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Questions and changing your contact information.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at any time.

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